CUSTOMER SERVICE

Please note that items ordered from motoXcinema.com are sold and shipped from the United States. If you are ordering from outside of the United States or, regardless of where the order is placed, for delivery outside of the United States, then in addition to appropriate international shipping charges you will be responsible for any and all local taxes, duties or other similar charges or impositions (including VAT) associated with your purchase, if any. By placing your order you are agreeing that you will be responsible for and will pay as due all of such amounts, as applicable.


Most orders will ship 1-3 days of receipt.

Return Policy: Return or exchange of unopened merchandise in its original condition within 31 days of its receipt for a full refund of the cost of the merchandise. If exchanged, we will pay domestic ground shipping for the new product to be shipped back to you.

Shipping charges are not refundable unless the return/exchange is the result of our error.

Expect a refund within 7 to 14 days after we have received your return in the same form of payment that was used for the purchase.

If an exchange is indicated we will pay the ground shipping cost back to you, excluding international orders.

Please carefully package your return, ideally in the same carton that we used to ship it to you along with its packing materials. Enclose a copy of the sales receipt and please handwrite which item you'd like to exchange for.

We recommend that you use UPS or Insured Parcel Post from USPS. Ship via ground method, and insure your package. We cannot handle your return any quicker, so do not ship back using express shipping.

Email us at contact@motoxcinema.com or call us at 707-330-0595 if you would like to discuss matters relating to your exchange. Be certain that you include instructions inside the parcel regarding your return or exchange.

Returned merchandise from large quantity orders will be subject to a re-stocking charge.

PLEASE RETURN TO:
motoXcinema.com Attn: Returns
1776 Tonini Dr. Apt 16
San Luis Obispo, CA 93405